Customer Care Coordinator (Japanese Speaking)

on June 16, 2026

[Job ID:1632282]

Responsibilities:

  • Serve as the primary point of contact for customer inquiries via phone, email, and chat
  • Provide accurate information and handle customer issues professionally with timely resolution
  • Investigate concerns, identify root causes, and escalate complex cases when necessary
  • Coordinate with internal teams (operations, sales, logistics) to resolve issues and ensure service delivery
  • Process orders, bookings, and service requests while monitoring progress and timelines
  • Update customers on order status, delays, and outcomes
  • Maintain accurate CRM records and document all interactions, feedback, and resolutions
  • Prepare reports, analyze trends, and recommend improvements to enhance customer experience
  • Collaborate cross-functionally to support process improvements and customer satisfaction initiatives

Requirements: 

  • Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders
  • 1–3 years of experience in customer service or coordination roles
  • Experience using CRM systems is an added advantage
  • Strong communication and interpersonal skills
  • Proven problem-solving and conflict resolution abilities
  • Good organizational and multitasking capabilities
  • Strong attention to detail and accuracy
  • Proficiency in Microsoft Office and CRM tools

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Nasu Natsumi
EA Personnel Reg. no.: R26161771
EA License no.: 07C5771
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