Japanese-Speaking IT Support Specialist

on July 14, 2026

[Job ID: 1613363]

Responsibilities:

  • Provide operational and technical support for Microsoft 365 services, including incident handling, troubleshooting, and escalation.
  • Manage user accounts, permissions, and configuration changes within Microsoft 365 environments.
  • Perform Microsoft 365 administrative and operational tasks using PowerShell, including configuration checks and automation of routine activities.
  • Create, update, and manage support tickets using ITSM tools, ensuring accurate documentation of support activities.
  • Coordinate with internal teams and external vendors to resolve issues and monitor progress.
  • Develop, maintain, and update knowledge base articles, operational procedures, and FAQs.
  • Provide support for enterprise services and custom-developed applications, including incident management, troubleshooting, and escalation.
  • Ensure timely communication and resolution of user inquiries in accordance with service requirements.

Requirements:

  • 2 to 5 years of experience in IT support, helpdesk, or related technical support roles.
  • Proficiency in Japanese and English language for liaising with Japanese-speaking and English-speaking clients and stakeholders.
  • Proficiency in Chinese language is an added advantage for liaising with Chinese-speaking clients and stakeholders.
  • Willingness to work on a rotating shift schedule, including occasional night and weekend shifts.
  • Basic knowledge and operational understanding of Microsoft 365 services.
  • Experience using PowerShell for system administration, operational support, or task automation is an added advantage.
  • Experience using ITSM tools such as ServiceNow, Zendesk, Dynamics 365, or similar platforms is an added advantage.
  • Operational experience supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID, is an added advantage.
  • Experience working in a global or multinational support environment is an added advantage.
  • Strong problem-solving, communication, and stakeholder management skills.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Nasu Natsumi
EA Personnel Reg. no.: R26161771
EA License no.: 07C5771

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